Rolls-Royce focuses on assistance

Rolls-Royce Power Systems recently opened a new customer assistance center in Augsburg, Germany, focusing exclusively on customers of natural-gas-powered generator sets.

The new center becomes one of the five of the company in operation since the beginning of 2018.

Mtu assistance experts work together at different locations, and across different time zones, to support customers around the world when it comes to keeping their Mtu Onsite Energy systems on the go.

Rolls-Royce Power Systems is also pressing ahead with the expansion of digital services for its customers. The digital solutions team will double its number, to 80 employees, by the end of 2018.

Andreas Schell, CEO of Rolls-Royce Power Systems said: «With our service strategy and our digital strategy, we are commiting to an extremely customer-focused alignment of our services, and moving to improve our products. The goal of our transformation is to be a full-service solution provider for our customers».

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Mtu assistance

Mtu Go!

The digital tools Mtu Go! Act and Mtu Go! Manage are ready for testing in the first power plants.

So, they are replacing data loggers and they will enable Mtu experts and the customer to monitor the units remotely. They will be also able to plan maintenance and spare parts availability, analyze operator data and improve product operation.

Jürgen Winterholler, head of the Digital Solutions unit, said: «In terms of digital monitoring of customer installations, we’re not starting from scratch. Since the year 2000, for example, we have been gaining important insights into data-linking around 1,800 gas gensets to technicians and service operations».

Prime Energia puts its trust in Mtu

In Chile, five Prime Energia power plants featuring more than 200 Mtu gensets need to connect to the public grid. This will provide a total output of 475 megawatts of reserve capacity to stabilize Chile’s power supplies.

The gensets are digitally connected via data loggers to the MTU Go! Manage platform for monitoring and analyzing current system data.

Moreover, Prime Energia will monitor the power plants in real time via the Network Operations Center in Santiago.

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