Rolls-Royce decided to give more space to the Premium Yacht Service (PYS), its MTU-brand global service portfolio for yacht customers. “Captain training” represents its information course on yachts. In the meanwhile, digital tools and a new Customer Care Center are improving the current service provided. MTU also brought the improvements to its service portfolio and digitals tools to the Cannes Yachting Festival of this year.
Premium Yacht Service: “Captain training” for captains and shipyard personnel
The ‘Captain training’ module for captains and shipyard personnel, as part of the new face of the Premium Yacht Service, was available free-of-charge during the Cannes event. Daniel Ramoli, head of yacht sales in the Rolls-Royce Power Systems business unit, explained: «We’re teaching the modules in a shorter form called ‘MTU Smart Yacht Sessions’ in which participants receive all-round information on yachts. The focus is on future-oriented hybrid technologies, propulsion systems that meet IMO III rules, and new digital and bridge solutions».
Digital tools and Customer Care Center
Already back in 2017, digitalization has been one of the main focus within the Rolls-Royce (and, of course, MTU) family. With a dedicated Digital Solutions section that comprises internal and external experts, service providers from the start-up sector and App developers. Their work brought to the creation of some digital products such as MTU Go!Act and MTU Go!Manage which were created with the idea to fit the given application and needs of the customer.
Engine systems are connected via data loggers, enabling both MTU and the customer to monitor them remotely, plan maintenance and spare parts availability, analyze operator data and arrive at recommendations for improving product operation. A first San Lorenzo yacht is currently tied to the MTU digital tools as a first experimentation. So, data of propulsion systems, onboard power systems and navigation systems of the yacht are, besides the motor data, currently being transferred and monitored in a prototype.
Since 2018, experts have also been operating in the MTU Customer Care Centers in different locations across the time zones. The support is at the customers’ disposal 24/7 to ensure maximum availability of MTU drive and propulsion systems. The latest Customer Care Center in Italy is dedicated entirely to yachts and provides customers with assistance in service cases.
The Premium Upgrade
Another Rolls-Royce service innovation is the MTU Premium Upgrade. In addition to the current Premium paint finish, customers will have the option as of January 2020 of choosing a gold or rose-gold finish. It will be available on the Series 2000 or 4000 cylinder head covers. A choice of chrome finishes is also available.