Yanmar Synergy Square
In August 2020, Yanmar Synergy Square (YSQ) was opened on a site that used to be part of Yanmar’s welfare facility, right next to the Yanmar Amagasaki Plant.
In August 2020, Yanmar Synergy Square (YSQ) was opened on a site that used to be part of Yanmar’s welfare facility, right next to the Yanmar Amagasaki Plant. YSQ is the Yanmar Group’s base for improving customer satisfaction (CS) on a global scale, and inside it functions as the headquarters of Yanmar Global CS, which is responsible for the Yanmar Group’s after-sales service. YSQ also hosts the Remote Support Center, an advanced monitoring station that watches over and supports customers’ valuable machinery in cooperation with the contact center of Yanmar Energy System.
In addition to being a facility that provides services that make full use of cutting-edge technology, the facility is also dedicated to creating a comfortable working environment for employees, and in August 2021, it received the Kinki Region New Office Promotion Award at the 34th Nikkei New Office Awards.
The first floor and part of the second floor of the five-story building are exhibition facilities. This space is used to introduce Yanmar’s activities to partners and customers, accompanied by Yanmar employees. Yanmar employees work in the Remote Support Center on the second floor and in the offices on the third floor. The fourth floor holds conference rooms and the company cafeteria.
Yanmar Synergy Square: the Remote Support Center
Head to the second floor and you will find the Remote Support Center. The Remote Support Center remotely monitors the operational status of customers’ machinery, such as agricultural machinery and power generators, 24 hours a day, 365 days a year, and is working to eliminate machine downtime.
A map is displayed on the front monitor, and the Yanmar products in operation are indicated by glowing lights. When an abnormality is detected, an alert is sent out and service staff dispatched. Based on the policy of “keeping the customer working” Yanmar provides watchful support 24 hours a day, 365 days a year, and I can sense the company’s strong sense of responsibility toward its products.
This monitor, located just upstairs, displays the energy usage status of the YSQ building, and is used to optimize energy efficiency through the use of solar power generation and in-house hybrid gas heat pump air conditioners.
